PowerNetix Ltd. - Customer Support

Troubleshooting

Outlook SMTP AUTH configuration

Only Outlook 2000 and Outlook 2002 have currently been tested. These instructions and screenshots were generated from Outlook 2000. According to multiple sources on the Internet, these same instructions should work fine for Outlook Express 4.0, Outlook Express 5.0 and Outlook 98. Outlook 97 will not work. It did not include SMTP AUTH support.

Outlook only supports a clear-text SMTP AUTH protocol so SSL use is required.

Step 1

To configure SMTP AUTH in Outlook, first select item "Accounts..." in the "Tools" menu as shown on the picture below.

Step 2

Next, a window of accounts appears. Select the "Mail" tab and then select your mail account and press the "Properties" button.

Step 3

Select the "Servers" tab on the next window that appears. Enter mx.powernethk.com in the "Outgoing mail (SMTP):" field. Then select "My server requires authentication" and press the "Settings" button.

Make sure your Account name is username@domain.com and choose "My server requires authentication".

Step 4

A window label "Outgoing Mail Server" will pop up next. If you are using mx.powernethk.com as your incoming mail server, check "Use same settings as my incoming mail server" as shown below. Otherwise, check "Log on using" and put in your incoming mail server Account Name and Password. Do not select "Log on using Secure Password Authentication". Hit "OK" to save these changes.

Why I can receive email but can't send out? Please follow Step 5.

Step 5

In Outlook XP/2003 you will need to open the tools menu then choose email account and then select "View or change existing email account", click next. Choose the email account that you want to change, and then click the "Change…" button. Once you are there you will see a button named "More Settings", click it. Now select the "Advanced Tab",. You will see a entry that is title "Outgoing server (SMTP) in the text box you will see "25" change this to "2500" click the "OK" Button. Okay your way out (or finish). Restart your email application and create a message and try sending it. This article assumes that you set up email according to our setup instructions here in the support area.